Privacy Policy

Faelorin Prime Ltd – Privacy Policy

Effective Date:

2nd April 2026

Company:

Faelorin Prime Ltd

Registered Address:

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Company Number:

17112642

Contact Email:

enquiries@faelorin.store

Telephone:

+44 (0) 7484 341001

1. Introduction

Faelorin Prime Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with us via our website, services, and communications.

We comply with the UK GDPR, the EU GDPR, and other applicable data protection laws.

2. Data We Collect

We may collect the following categories of personal data:

Contact Data: name, email address, phone number, company, and role.
Account Data: login details if you register for training or secure portals.
Communications Data: enquiries, support requests, and correspondence.
Technical Data: IP address, browser type, device information, and website usage (via cookies and analytics).
Transactional Data: payments, invoices, and billing information.
Training/Certification Data: records of training undertaken with Noxvayn as a CAA Recognised Assessment Entity.

We do not intentionally collect sensitive personal data unless required for legal or regulatory purposes.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide our products, services, and training.
To manage customer and partner relationships.
To communicate updates, proposals, and security notices.
To comply with regulatory and legal obligations.
To improve our website, services, and security infrastructure.

We process personal data lawfully, fairly, and transparently, relying on the following lawful bases: contractual necessity, legitimate interests, consent, and legal obligations.

4. Sharing Your Data

We use your personal data for the following purposes:

Service providers and partners (e.g., training, logistics, IT hosting).
Professional advisors (e.g., accountants, auditors, legal advisors).
Authorities or regulators when required by law.
International partners (e.g., ASA Group, Black Shield North, Drone Safe Store) solely for project delivery and support.

When data is transferred outside the UK/EU, we ensure it is protected with appropriate safeguards (e.g., Standard Contractual Clauses).

5. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or to comply with legal, accounting, and regulatory obligations. After this, data will be securely deleted or anonymised.

6. Your Rights

Under GDPR, you have the following rights:

Access – request a copy of your personal data.
Rectification – request correction of inaccurate or incomplete data.
Erasure – request deletion of your data (“right to be forgotten”).
Restriction – request limited processing of your data.
Data Portability – request transfer of your data to another provider.
Objection – object to processing based on legitimate interests.
Withdraw Consent – withdraw consent where processing is based on consent.

To exercise your rights, contact us at enquiries@faelorin.store

7. Security

We implement technical and organisational measures to safeguard your personal data, including:

Encrypted communications (TLS).
Secure hosting environments.
Role-based access controls.
Regular security audits and compliance checks (ISO 27001 / Cyber Essentials+ planned).

8. Cookies & Website Tracking

Our website uses cookies to improve user experience and analyse traffic. You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on our website with the revised date.

10. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Data Protection Officer

Sophie Huggett, Chief Administration Officer, Faelorin Prime Ltd

Email: enquiries@faelorin.store

Phone: +44 (0) 7484 341001

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.